Company Website :www.invesco.com
Job Designation or Job Role: IT Trainee
Candidate Educational Qualification: Bachelor’s Degree is required. Computer Information Systems, Computer Science or other related engineering discipline is preferred
Candidate Experience Required : 0 to 1 Year
CTC or Package Offered: Best in Market
Working Location: Hyderabad
Desired Candidate Profile:
Job Description:
- Must possess an up-to-date understanding of IT technologies and a good basic IT technical knowledge.
- Work experience in relevant server technologies environment is preferred.
- Interpersonal skills necessary to effectively communicate.
- Be able to demonstrate commitment to exceptional client service.
- Excellent communication skills with the ability to understand and converse in English, verbally and in writing.
- Be able to work adhere to Invesco technical and operational procedures and policies.
- Self motivated, enthusiastic, approachable and people oriented.
- Understanding of underlying network layer architecture and protocols.
- Must possess a solid understanding of software and/or hardware systems used in assigned area.
- The ability to cooperate in a team environment is critical.
- Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly.
- Follow team procedures, including the Business/Disaster Recovery program.
- Demonstrate and deliver excellent service to all clients at all times.
- Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.
- Provide on-going support for all Microsoft servers in the environment - Windows 2000/2003/2008 Server, Windows 2003/2008 Advanced Server, and all associated Server applications.
- Assists in the coordination of assigned projects for the maintenance and development of systems in assigned areas. Uses superior customer service skills to ensure systems meet the needs of the client.
- Provides technical support for projects and/or existing systems in cooperation with other team members.
- Ensures that the appropriate documentation of developed and installed systems from both the client and technical perspective is prepared.
- Keeps abreast of current developments and trends in information technology through networking, continuing education and industry/technology publications.
- Perform other related duties as assigned by management.
- Participate in rotational on-call server support for problem ticket resolution to include weekends and evenings
Company Profile :
Invesco is a leading independent global investment management company, dedicated to helping people worldwide build their financial security. By delivering the combined power of our distinctive worldwide investment management capabilities, Invesco provides a comprehensive array of enduring investment solutions for retail, institutional and high net worth clients around the world.
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