Hewlett Packard Hiring "ITO Svc Delivery Cons" BE/B.Tech Bangalore February 2013

Company Name: Hewlett Packard

Job Designation or Job Role: ITO Svc Delivery Cons

Candidate Educational Qualification: Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.

Candidate Experience Required : 0 to 2 years

CTC or Package Offered: Best in Market  

Job or Work Location: Bangalore

Area of Working: IT-Software/ Software Services

Candidate Profile:

1. Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level certification(s) in work field.
2. Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree.
3. (developing) understanding of technology in direct responsibility
4. (developing) General understanding of related technologies
5. (developing) Customer Service
6. (developing) Project Management

Job Description:

1. Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.
2. Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
3. Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area of technical responsibility.
4. Patch and Security Management: Apply patch and security changes per policy.
5. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
6. Solution Design: Understand the HP solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.
7. Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
8. Project Management: Participate in customer and internal projects, including transformation.
9. Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters.
10. Teamwork: Work as part of a team, which may be virtual and/or global. Typically advises or sets direction for:Single customer/small group of similar customers,Country or subregion

 Company Profile :

HP is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work.

No other company offers as complete a technology product portfolio as HP. We provide infrastructure and business offerings that span from handheld devices to some of the world's most powerful supercomputer installations. We offer consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing. This comprehensive portfolio helps us match the right products, services and solutions to our customers' specific needs.

Company Website :  www.hp.com