Company Name: Infosys BPO India
Designation or Job Role: Entry Level (Less then 2 Years Relevant Experience)
Education : Any Graduate
Working Location: Jaipur
Desired Candidate Profile and Job Description:
Process Reengineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals
Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge
Customer Interaction : Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the
end user.
Infosys BPO, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPO addresses your business challenges and unlocks business value by applying proven process methodologies with integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process reengineering.
Company Website : www.infosysbpo.com
Designation or Job Role: Entry Level (Less then 2 Years Relevant Experience)
Education : Any Graduate
Working Location: Jaipur
Desired Candidate Profile and Job Description:
Process Reengineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals
Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge
Customer Interaction : Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the
end user.
Process Compliance : In a voice process - Effectively executes
calls of the clients customers, resolves query/issue as per deliverables
outlined, maintains voice quality as per standard agreed, handles
repetitive calls and strives for target maximization IN ORDER TO meet
quality standards. In a data process - Executes client transactions i.e.
attends to the transactions, verifies basic information, and closes
customer query /issue as per defined SOP/ parameters prescribed; Ensures
appropriate documentation of the upshot from the last transaction on
the clients’ account as per the prescribed format. IN ORDER TO meet
quality standards.
SLA Compliance : In a data process - Executes transactions as per
prescribed guidelines and timelines such as verifying documents,
processing bills, analysis of data, responding to complaints/queries on
mail, interacting with vendors for order management depending on the
process (the nature of the transaction would depend on the process) IN
ORDER TO meet SLA targets. In a voice process - Follows all predefined
procedures, adheres to all the laws regarding telesales applicable in
that specific location in order to meet SLA target and to ensure that
the performanceparameters are met and exceeded IN ORDER TO meet SLA
targets
Company Profile:Infosys BPO, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPO addresses your business challenges and unlocks business value by applying proven process methodologies with integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process reengineering.
Company Website : www.infosysbpo.com
No comments:
Post a Comment