CGI Hiring Freshers 2012, 2013 As "Technical Support" Bangalore, Chennai Last Date 3rd July 2013

Company Name: CGI

Company Website : http://www.cgi.com/

Job Designation or Job Role: Technical Support

Candidate Educational Qualification: BSc/BE/BTech/ME/MTech (All branches)/ BCA/MCA

Candidate Experience Required : Freshers 2012, 2013

Desired Candidate Profile and Job Description:

Eligibility:

• 2012/13 batch BSc/BE/BTech/ME/MTech (All branches)/ BCA/MCA
• Good communication skills (English)
• Basic knowledge on Microsoft Windows Operating System, MS Office

Job location: Bangalore, Chennai
Note: Locations are subject to change.

Job Description :

• Providing a positive image of the company through your role as the first point of contact with customers.
• To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
• Add value to your team environment by being enthusiastic and maintaining a positive attitude.
• Log calls via the appropriate call logging system and provide appropriate level of technical fix.
• Set the right expectations to customers in line with the client SLA.
• To achieve all team and personal performance goals as defined by the company.
• Ensure calls returned to Service Desk are reassigned without delay.
• Monitor related incidents.
• Monitor ‘Unresolved calls’ in the team’s queue.
• Adhere to ISO9000 and ISO27001 procedures.
• Be ready to work in rotational shifts as required.
• Comply with all company and unit policies.

Event date: 06 July 2013

Last date: 03 July 2013

Company Profile :

At CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.