Thomson Reuters Walk-in Interviews For B.Com, BBM, BA, B.Sc & MBA Graduates As "Order Fulfillment Specialist/ Order Management Specialist" On 21st May 2013 Bangalore

Company Name : Thomson Reuters

Company Website : www.thomsonreuters.com

Job Designation or Job Role :  Order Fulfillment Specialist/ Order Management Specialist

Candidate Educational Qualification : BCom, BBM, BA, MBA & BSc

Candidate Experience Required : 0 to 2 years

CTC or Package Offered : Best in Market

Working Location: Bangalore

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Area of Working : IT-Software/ Software Services

Desired Candidate Profile :

1. Should be flexible working in night shifts
2. Should have excellent communication
3. Basic Computer Knowledge

Date : 21st May 2013

Time : 12pm to 4pm

Walk-in Venue:
Thomson Reuters India Services Pvt Ltd
Divyasree Technopolis, 36/2 & 124
Yamalur Village, Varthur Hobli, Off HAL Airport Road|
Bangalore -560037|India.

Project Summary and Position Overview:

The Customer Administration (CA) provides the order management- order processing administration, Credit Management, billing and collections function for Thomson Reuters.

The Bangalore Customer Administrations purpose is to work with other regional Customer Administrations in Geneva, London, St. Louis and Sydney to provide order management support for our customers. The Customer Administration also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we manage the internal order process to help improve our service to customers.

Duties and Responsibilities:

1. Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
2. Escalate all delays to internal groups as appropriate
3. Take responsibility for selected customer related tasks within the allocated customer portfolio and other assignments as requested by the team leader - this will include Daily Contact Management and the maintenance of standard names
4. Manage internal customer queries and communication in a professional and service-minded manner ensuring that resolution is provided even if not directly within own brief
5. Work as a team to ensure that internal and external customer's requirements are met - attend team meetings; discharge actions in a timely manner and follow up others as appropriate; keep others informed of all matters affecting their customers
6. Take responsibility for CRM data quality in accordance with agreed standards and processes. This includes the maintenance of account hierarchy
7. Resolution of reconciliation discrepancies in conjunction with Data and Compliance
8. Collaborate with and support locally based Order Management Specialist in the regional COMCs in APAC, EMEA and RAM as appropriate for the role
9. Provide order processing for In-house permissioning
10. Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
11. Collaborate with Data & Compliance teams to monitor and resolve and order processing errors
12. Support the regional COMCs for any ad-hoc projects which require additional order process support on the specialist permissioning systems
13. Meet agreed volume, service and quality targets. Provide assistance and mentorship to new recruits and less experienced members of staff. Be prepared to work abroad on job rotation and knowledge transfer for short periods.

Source: click here

Company Profile :

Thomson Reuters Corporation (NYSE: TRI) is a business data provider and was created by the Thomson Corporation's purchase of Reuters Group on 17 April 2008. Thomson Reuters is headquartered at 3 Times Square, Manhattan, New York City, New York, United States. The Woodbridge Company, a holding company for the Thomson family of Canada, owns 53% of the group, which operates in 100 countries, and has over 55,000 employees. Thomson Reuters was ranked as Canada's "leading corporate brand" in the 2010 Interbrand Best Canadian Brands ranking. Thomson Reuters operates in two divisions: Professional and Markets.