Company Website : www.thomsonreuters.com
Job Designation or Job Role : Systems Engineer
Candidate Educational Qualification : B.Tech
Candidate Experience Required : Minimum of 12 to 20 months hands on support
CTC or Package Offered : Best in Market
Working Location: Bangalore
Functional Area : Application Programming, Maintenance
Area of Working : IT-Software/ Software Services
Desired Candidate Profile :
Job Description :
- Minimum of 12 to 20 months hands on support.
- Good communication Skills ( email and phone)
- Must have interest on Server and storage field.
- Good understanding or basic working knowledge servers and storage devices.
- Good Troubleshooting and problem identification skills.
- ITIL Certification is preferred.
- Previous experience in monitoring profile is preferred
- Eye on glass monitoring, raising tickets for each monitoring
- Managing multiple monitoring screens.
- Performing the backup activity for servers.
- Access provisioning request to engineers. Timely response to e-mails and requests
- Customer service: take ownership and manage all support cases via emails/ticketing systems
- Provide regular updates to end users/requesters and close of their queries within agreed timescales.
- Problem escalation to the second level team and follow the defined process.
- Attend team meeting and conf call and identify and highlight any issue with process.
- Must be a team player
- Working with second level team during major outages.
- Initiating and coordinating recovery call for critical incidents
- Implements improvements to practice and client engagements, ensuring performance targets are met in the business area
- Ensures internal processes match the business needs
- Interacts with internal groups.
- Demonstrated ability to end to end ownership and work with customer and ensure client satisfaction and write technical reports.
- Focus on process improvement to increase both efficiency and customer satisfaction.
Company Profile :
Thomson Reuters Corporation (NYSE: TRI) is a business data provider and was created by the Thomson Corporation's purchase of Reuters Group on 17 April 2008. Thomson Reuters is headquartered at 3 Times Square, Manhattan, New York City, New York, United States. The Woodbridge Company, a holding company for the Thomson family of Canada, owns 53% of the group, which operates in 100 countries, and has over 55,000 employees. Thomson Reuters was ranked as Canada's "leading corporate brand" in the 2010 Interbrand Best Canadian Brands ranking. Thomson Reuters operates in two divisions: Professional and Markets.
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