Allscripts Hiring "Associate Service Desk Analyst" Any Graduates, Pune April 2013

Company Name: Allscripts

Company Website : http://www.allscripts.com

Job Designation or Job Role: Trainee Programmer

Candidate Educational Qualification: B.Tech/B.E., MCA, B.Sc

Candidate Experience Required : 1-2 Yrs

Desired Candidate Profile :

• Good understanding of WindowsXP / Win7 environment and UI ( User profile, email config, Appl installing )
• 1-2 years hands-on experience with office productivity tools like Word, Excel, Powerpoint, Outlook and IE7/8 in configuration and support issues
• Basic understanding of MS networking setup and configuration for PCs ( DHCP, DNS, IP config )
• Basic understanding of PC and laptop troubleshooting ( OS, device driver install, event viewer )
• 1-2 years experience of managing Active Directory environment ( Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc )
• 1-2 years experience with service desk and remote support tools ( RDP, GTA, PCAnywhere etc )
• Basic knowledge of ITIL framework ( V3.0 foundation certificate would be added advantage )
• 1-2 years of international support experience (preferably US)

Job Description:

• Experience in supporting enterprise applications like Oracle EBS will be added advantage
• Knowledge of installing and support of Studio.Net, Visio would be added advantage
• Basic knowledge about VPN client side configurations ( Juniper, CheckPoint, Cisco, Nortel )
• Working with CA service desk tool

Company Profile :

Allscripts Healthcare Solutions, Inc. is a publicly traded American company that provides physician practices, hospitals, and other healthcare providers with practice management and electronic health record technology, including electronic prescribing, care management, and revenue cycle software. Allscripts was founded in 1986 and is headquartered in Chicago, Illinois, with key operations also located in Raleigh, North Carolina. and Atlanta, Georgia

In 2008, Allscripts was merged with the healthcare systems operations of rival Misys, which was founded in 1979.[5] In 2010, Allscripts-Misys merged with another major healthcare information technology competitor, Eclipsys. In March of 2013, Allscripts acquired dbMotion, Ltd., a supplier of community health solutions and Jardogs LLC, a patient engagement solution provider, both privately held.