AT & T Openings For "Network Engineer-MIS" Bachelors Degree Bangalore March 2013

Company Name: AT & T

Company Website : www.att.com

Job Designation or Job Role: Network Engineer-MIS

Candidate Educational Qualification: Any Bachelors’ Degree

Candidate Experience Required : 1 year

CTC or Package Offered: Best in Market

Working Location: Bangalore

Functional Area : Application Programming, Maintenance

Area of Working: IT-Software/ Software Services

Desired Candidate Profile

Job specific skills :

• Solid experience in : TCP/IP, LAN, WAN, routing & switching protocols.
• CCNA certified with minimum 1 year experience in networking technologies
• For this position candidates should possess excellent verbal communication skills and proficient writing ability.
• Problem solving, able to work under pressure with perfect time management.
• Resourcefulness and flexibility.
• Ability to multitask and work towards deadline.

Professional Skills :

• Excellent problem solving, Communication and presentation skills
• Time management and ability to prioritize
• Demonstrate ability to work and communicate well with AT&T Customers and Teams across geographical regions.

Job Description:

• Responsible for the identification, analysis, and sectionalization of customer circuit impairments, as well as any other IP protocol related issues
• Responsible for incoming calls from MIS and PNT customers, as well as handling proactive tickets generated on the customer’s behalf in response to potential circuit impairments, and tickets escalated to MIS Technical support from other internal organizations.
• Conduct in-depth analysis of circuit impairments by assessing data output from a multitude of support systems.
• Quickly and accurately analyzing data presented and available in support systems, contacting the external customer. Goal to contact customer, prior to customer contacting AT&T.
• Negotiate with supporting centers, coordinating tests plans, communicating findings directly with customer.
• Escalate to senior management as necessary in support of established DMOQ’s (Direct Measure of Quality)

Company Profile :

AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses.We're recognized as one of the leading worldwide providers of IP-based communications services to businesses. We also have the nation's largest 4G network — covering 275 million people, and 2,000 more 4G cities and towns than Verizon, and the largest international coverage of any U.S. wireless carrier, offering the most phones that work in the most countries.