Company Website : www.thomsonreuters.com
Job Designation or Job Role : Customer Administration (CA)
Candidate Educational Qualification : B.Com, BBM & MBA
Candidate Experience Required : 0 to 1 year
CTC or Package Offered : Best in Market
Working Location: Bangalore
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Area of Working : IT-Software/ Software Services
Desired Candidate Profile :
- Should be flexible working in night shifts
- Should have excellent communication
- Basic Computer Knowledge
Date : 14th and 15th Feb 2013
Time : 11am to 3pm
Walk-in Venue:
Thomson Reuters
Pinnacle, 15, Bahai's Bhavan Road
Bangalore, Karnataka 560025
Contact Person: Zama
Project Summary and Position Overview:
Duties and Responsibilities:The Customer Administration (CA) provides the order management- order processing administration, Credit Management, billing and collections function for Thomson Reuters.The Bangalore Customer Administrations purpose is to work with other regional Customer Administrations in Geneva, London, St. Louis and Sydney to provide order management support for our customers. The Customer Administration also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we manage the internal order process to help improve our service to customers.
Company Profile :
- Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
- Escalate all delays to internal groups as appropriate
- Take responsibility for selected customer related tasks within the allocated customer portfolio and other assignments as requested by the team leader - this will include Daily Contact Management and the maintenance of standard names
- Manage internal customer queries and communication in a professional and service-minded manner ensuring that resolution is provided even if not directly within own brief
- Work as a team to ensure that internal and external customer's requirements are met - attend team meetings; discharge actions in a timely manner and follow up others as appropriate; keep others informed of all matters affecting their customers
- Take responsibility for CRM data quality in accordance with agreed standards and processes. This includes the maintenance of account hierarchy
- Resolution of reconciliation discrepancies in conjunction with Data and Compliance
- Collaborate with and support locally based Order Management Specialist in the regional COMCs in APAC, EMEA and RAM as appropriate for the role
- Provide order processing for In-house permissioning
- Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
- Collaborate with Data & Compliance teams to monitor and resolve and order processing errors
- Support the regional COMCs for any ad-hoc projects which require additional order process support on the specialist permissioning systems
- Meet agreed volume, service and quality targets. Provide assistance and mentorship to new recruits and less experienced members of staff. Be prepared to work abroad on job rotation and knowledge transfer for short periods.
Thomson Reuters Corporation (NYSE: TRI) is a business data provider and was created by the Thomson Corporation's purchase of Reuters Group on 17 April 2008. Thomson Reuters is headquartered at 3 Times Square, Manhattan, New York City, New York, United States. The Woodbridge Company, a holding company for the Thomson family of Canada, owns 53% of the group, which operates in 100 countries, and has over 55,000 employees. Thomson Reuters was ranked as Canada's "leading corporate brand" in the 2010 Interbrand Best Canadian Brands ranking. Thomson Reuters operates in two divisions: Professional and Markets.
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