American Express Hiring "Business Analyst" Gurgaon February 2013

Company Name: American Express

Company Website : www.americanexpress.com

Job Designation or Job Role: Business Analyst

Candidate Educational Qualification: Graduation Or Equivalent Qualification Required

Candidate Experience Required : 0-2 years

CTC or Package Offered: Best in Market

Working Location: Gurgaon

Desired Candidate Profile :

1. Graduation Or Equivalent Qualification Required
2. Good communication skills both written and oral
3. Analytical mind & attention to detail.
4. High result orientation.
5. Ability to take independent decision & meet stringent deadlines.

Job Description:

1. Create and develop standardized Client facing Business Travel MI publications across JAPA.
2. Track and manage various revenue initiatives like CM Fee, Revenue reengineering, MI Billing etc
3. Diagnose broken processes and drive efficiency through design change.
4. Drive efficacies through intelligent automation of manual redundancies and laborious tasks.
5. Support Client retention of @risk clients by providing incisive and in-depth analysis of the Client travel program.
6. Support post travel data quality by managing client hierarchy & profile updates (incl. reason codes & UDID’s) and assist with quality checking and reporting.
7. Co-ordinate the resolution of day to day Operations escalations and complaints as well as assisting in tracking SDN Action Plans
8. Follow up and resolve client billing and accounts receivable issues
9. Support CMs in delivering on customer requirements, i.e. SLA and scorecard reporting, adhoc & manual MI reporting
10. Support new client on boarding by Co-coordinating set up and report production for MI products, incl. PET , Axis Work & Trackpoint
11. Responsible for ensuring preferred supplier programs are distributed, loaded & quoting correctly. Following up any issues with suppliers.
12. Production and preparation of Business Review presentations incl, data mining, analysis, travel industry insights
13. Coordinate ‘push & pull’ of data and information across all markets in JAPA for Global customers

Company Profile :

American Express Company or AmEx, is an American multinational financial services corporation headquartered in Three World Financial Center, Manhattan, New York City, New York, United States. Founded in 1850, it is one of the 30 components of the Dow Jones Industrial Average. The company is best known for its credit card, charge card, and traveler's cheque businesses. Amex cards account for approximately 24% of the total dollar volume of credit card transactions in the US, the highest of any card issuer.