Amazon Hiring "Seller Support Associate" Bangalore February 2013

Company Name: Amazon

Company Website :www.india.amazon.com

Job Designation or Job Role: Seller Support Associate

Candidate Educational Qualification: Any Graduate - other than BE,B-Tech

Candidate Experience Required : 0 to 3 years

CTC or Package Offered: Best in Market

Working Location: Bangalore

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Area of Working: Internet / Ecommerce

Desired Candidate Profile

1. Graduate.
2. One or more years experience with customer service preferred.
3. Basic computer skills & knowledge of the Internet required.
4. Advanced computer skills using a variety of programs highly desired
5. 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day.
6. Knowledge and Skills.
7. Excellent Internet Navigation Skills.
8. Basic Typing/Keyboarding skills.
9. Proficiency in Microsoft Outlook and working knowledge of MS Office applications
10. Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality.
11. Significant email and online customer service experience preferred

Job Description:

1. Demonstrates clear and polite written and oral communication.
2. Escalates sellers/vendor issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
3. Maintains a positive and professional demeanor and portrays the company in a positive light.
4. Demonstrates knowledge and use of departmental resources, policies and procedures.
5. Answers messages in authorized email queues as directed by Workflow and Supervisor.
6. Understands and correctly uses all available tools.
7. Maintains acceptable email handle time, while remaining friendly and informative.
8. Maintains productivity (currently measured in Contacts per Hour -CPH) at or above published standard for skill group.
9. Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
10. Logs in on time; logs out not before the end of scheduled shift.
11. Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
12. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
13. Demonstrates appropriate sense of urgency for email response times.
14. All other duties as assigned

Company Profile :

Amazon has come a long way since opening on the World Wide Web in July 1995. Today, we operate retail websites in multiple countries across geographies, offering products in many categories (books, media, digital, electronics etc.) worldwide, and we still like to work hard, have fun and make history! The Amazon.com brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. We have over 130 million active customers as of 2010.